Communication Applications Final Exam review
True/False
Indicate whether the sentence or statement is true or false.
____ 1. A strong value foundation must come before polished speaking skills if you are to become a truly effective speaker.
____ 2. Good interpersonal communication is preceded by intrapersonal communication.
____ 3. A good speaker cannot avoid stereotyping people.
____ 4. A sender of messages need not worry about feedback.
____ 5. A properly motivated speaker should want to treat others fairly and to set a good example.
____ 6. Common ground is closely related to empathy.
____ 7. We shouldn’t worry about first impressions because they don’t tell much about us anyway.
____ 8. Confidence is closely related to self-esteem.
____ 9. Heart rate increases when we suffer from stage fright.
____ 10. You should practice a speech out loud rather than silently.
____ 11. High school students are rarely stereotyped.
____ 12. A good speaker should never rely on notes.
____ 13. A good speaker shows enthusiasm physically and verbally.
____ 14. Good listeners have a responsibility to provide feedback.
____ 15. A good listener will try to find the patterns in a poorly organized speech.
____ 16. Personal bias enhances your ability to listen.
____ 17. In general, men are better listeners than women.
____ 18. Your listening techniques should differ in different sections of a speech.
____ 19. The listener must guard against emotional appeals and propaganda.
____ 20. Silence is always a negative in communication.
____ 21. Listeners have no spare time.
____ 22. Members of a group should avoid groupthink.
____ 23. A good leader summarizes the action of the group.
____ 24. Competitive groups usually are productive.
____ 25. Dominating a conversation takes the pressure off of the other members of the dialogue and they relax and enjoy more what you have to say than if they were also participating.
____ 26. Rightly or wrongly, some people associate the way you talk with the type of person you are.
____ 27. Paying attention to your grooming is the most important thing when considering appropriate dress for the work place.
____ 28. People who are open-minded are more likely to be tolerant of diverse groups.
____ 29. Using a varied vocabulary and correct sentence structure are two indicators that you are using “Standard Language.”
____ 30. Being brash and aggressive are effective ways to take charge of a communication situation.
____ 31. Newspapers are not good sources to use to look for job opportunities.
____ 32. You must sell yourself in a job interview.
____ 33. You mail or bring your dossier to a company.
____ 34. A good speech has three main parts.
____ 35. An outline is your substitute for memory.
____ 36. One way to close a speech is to return to your attention-getter.
Multiple Choice
Identify the letter of the choice that best completes the statement or answers the question.
____ 37. A symbol
a. stands for an idea. c. labels every person in a group.
b. involves dialogue. d. must be spoken.
____ 38. Rhetoric
a. can only be written.
b. involves only dialogue. c. is the art or study of public speaking.
____ 39. An example of intrapersonal communication is
a. a conversation with a friend. c. a group discussion.
b. a pep rally. d. thinking over the future.
____ 40. The communication process does not need
a. stereotyping. c. decoding.
b. a receiver. d. a message.
____ 41. Ethics involves one’s sense of
a. right and wrong.
b. black and white.
c. verbal and nonverbal communication.
d. interpersonal and intrapersonal communication.
____ 42. A sneer is an example of
a. written communication. c. motivation.
b. verbal communication. d. nonverbal communication.
____ 43. Which is communication apprehension?
a. afraid to speak in public situations c. afraid to be corrected
b. afraid to ask directions d. afraid of ridicule
____ 44. A good speaker
a. reads from notes if necessary.
b. always relies on the spontaneity of the moment.
c. organizes a speech’s content.
d. is born confident.
____ 45. What percentage of what others think of you is determined before you ever open your mouth?
a. more than half c. 10%
b. 95% d. nothing
___ 46. To practice effectively, you should
a. review your notes silently.
b. practice as if you were giving the speech before an audience.
c. think about what you’re going to say.
____ 47. Which is not a way to build a speech with solid content?
a. going to the library
b. interviewing an expert
c. organizing the speech into outline form
d. relying on humor so the audience will like you
____ 48. Which would not help you form a good first impression?
a. smiling as you approach the podium c. careful grooming
b. dressing smartly d. not worrying about first impressions
____ 49. The responsibility for successful communication lies with
a. the person doing the talking. c. the active listener.
b. the passive listener. d. an active listener and the speaker.
____ 50. What skill is the top management skill needed for success in business?
a. speaking c. group discussion
b. nonverbal communication d. listening
____ 51. Which one of the following is not true of passive listeners?
a. tolerate distractions
b. pay more attention to looks
c. guide the talker toward common interests
d. fail to respond to talker’s message
____ 52. When we enjoy a song, which type of listening do we use?
a. appreciative c. discriminative
b. critical d. empathic
____ 53. Which are the most active of all listeners?
a. empathic c. appreciative
b. discriminative d. critical
____ 54. Counselors mainly employ which type of listening?
a. appreciative c. critical
b. empathic d. discriminative
____ 55. Which is not a common problem experienced by listeners?
a. They take notes when they should be listening.
b. They tune out dull topics.
c. They have short attention spans.
d. They are thinking of what to say next while listening.
____ 56. The ____ tone or approach wants to win at all costs.
a. assertive c. demanding
b. aggressive d. nonassertive
____ 57. Socially and professionally, shaking hands is seen as a sign of
a. admiration. c. respect.
b. aggression. d. bonding.
____ 58. When dressing for the work place a good rule of thumb is to be at least as dressed up as
a. your teacher tells you to be. c. the boss.
b. you are able to. d. those workers around you.
____ 59. Communicating with the correct people in the correct order is a protocol referred to as
a. the leadership plan. c. the way things get done.
b. the chain of command. d. the pathway to success.
____ 60. Which of these are behaviors that show people that they matter to you?
a. eye contact with them c. introducing them to others
b. firm handshake d. all of the above
____ 61. Which one of the following is not one of the behaviors recommended when receiving criticism?
a. be a good listener c. interrupt the giver of the criticism
b. maintain your composure d. ask questions
____ 62. Which one of the following does not promote diversity in personal communication?
a. being empathetic c. being tolerant
b. being open-minded d. being opinionated
____ 63. When preparing for an interview, you try to guess ____ ahead of time.
a. the questions c. how long the interview will take
b. the location of the interview d. how old your interviewer will be
____ 64. Your interview goal is to be so ____ that you can relax and be spontaneous.
a. well dressed c. well prepared
b. clever and funny d. good looking
____ 65. The names of people who could recommend you for a job based on their experience working with you appear in the ____ section of your résumé.
a. your objective or job goal c. education and training
b. personal data d. references
____ 66. Using stories, analogies or quotes to make your words come alive is called using ____ in an interview.
a. sparklers c. rockets
b. fire crackers d. balloons
____ 67. Good answers to interview questions are sound bites that don’t last more than about ____.
a. 10 seconds c. 2 minutes
b. 30 seconds d. 4 minutes
____ 68. An interview question is unethical or illegal if it seeks to gain information about ____.
a. your political affiliation c. your sexual orientation
b. your religion d. any/all of the above
____ 69. Your parting ____ will demonstrate your level of confidence and business awareness.
a. words c. wave
b. handshake d. exit
____ 70. You should arrive ____ for your interview.
a. an hour early c. on time
b. 15 minutes early d. fashionably late
Short Answer
71. What is the communication process and its four steps?
72. How should a speaker analyze the audience before preparing to speak?
73. Why are ethics important to good communication? Give examples of three.
74. What is the best way to practice a speech?
15. How would you go about adding originality to a speech?
76. Explain the proper preparation and use of notes for a speech.
77. Explain the difference between hearing and listening.
78. Define the five different types of listening.
79. Explain the types of feedback listeners should provide.
80. Explain how one should use listening spare time.
81. Explain how group size affects a group’s effectiveness.
82. List and define six problem people in a group and suggest ways to change their behavior.
83. Discuss the duties, responsibilities and qualities of a good group leader.
84. Explain the role of attitude and conflict in an effective group.
85. How should criticism best be offered and received?
86. In what way can you use situations that arise in an interview to get your own positive points across to the interviewer?
87. What are good tips to remember about the tone of your résumé?
88. How should you handle an unethical or illegal question you are asked in an interview?
89. Explain how being energetic and paying attention during an interview will help you communicate your skills more effectively.
90. What are two reasons why quotations are a good way to begin a speech?
91. Define the parts of an effective speech introduction.
92. What are the parts of an effective speech conclusion? Define each.
93. What are the five ways you can organize a speech? Define each.
94. Write a speech outline for a topic of your choice.
Fill-in-the Blank
Directions: Identify whether each phrase best represents ethos, logos, or pathos.
95. __________ By donating only fifty cents a day, you can help give a child clean drinking water.
96. __________The Centers for Disease Control recommends getting a flu vaccine each fall.
97. __________ Since my little brother has to start school before me, I should let him shower first.
98. __________ Smoking around kids is dangerous because the defenseless children are exposed to dangerous chemicals that can lead to coughing and difficulty breathing and could even lead to deadly asthma attacks.
99. __________Michael Jordan is better than LeBron James because Jordan won six championships and James has only won two.
100. __________ Listerine is recommended most by dental professionals.
True/False
Indicate whether the sentence or statement is true or false.
____ 1. A strong value foundation must come before polished speaking skills if you are to become a truly effective speaker.
____ 2. Good interpersonal communication is preceded by intrapersonal communication.
____ 3. A good speaker cannot avoid stereotyping people.
____ 4. A sender of messages need not worry about feedback.
____ 5. A properly motivated speaker should want to treat others fairly and to set a good example.
____ 6. Common ground is closely related to empathy.
____ 7. We shouldn’t worry about first impressions because they don’t tell much about us anyway.
____ 8. Confidence is closely related to self-esteem.
____ 9. Heart rate increases when we suffer from stage fright.
____ 10. You should practice a speech out loud rather than silently.
____ 11. High school students are rarely stereotyped.
____ 12. A good speaker should never rely on notes.
____ 13. A good speaker shows enthusiasm physically and verbally.
____ 14. Good listeners have a responsibility to provide feedback.
____ 15. A good listener will try to find the patterns in a poorly organized speech.
____ 16. Personal bias enhances your ability to listen.
____ 17. In general, men are better listeners than women.
____ 18. Your listening techniques should differ in different sections of a speech.
____ 19. The listener must guard against emotional appeals and propaganda.
____ 20. Silence is always a negative in communication.
____ 21. Listeners have no spare time.
____ 22. Members of a group should avoid groupthink.
____ 23. A good leader summarizes the action of the group.
____ 24. Competitive groups usually are productive.
____ 25. Dominating a conversation takes the pressure off of the other members of the dialogue and they relax and enjoy more what you have to say than if they were also participating.
____ 26. Rightly or wrongly, some people associate the way you talk with the type of person you are.
____ 27. Paying attention to your grooming is the most important thing when considering appropriate dress for the work place.
____ 28. People who are open-minded are more likely to be tolerant of diverse groups.
____ 29. Using a varied vocabulary and correct sentence structure are two indicators that you are using “Standard Language.”
____ 30. Being brash and aggressive are effective ways to take charge of a communication situation.
____ 31. Newspapers are not good sources to use to look for job opportunities.
____ 32. You must sell yourself in a job interview.
____ 33. You mail or bring your dossier to a company.
____ 34. A good speech has three main parts.
____ 35. An outline is your substitute for memory.
____ 36. One way to close a speech is to return to your attention-getter.
Multiple Choice
Identify the letter of the choice that best completes the statement or answers the question.
____ 37. A symbol
a. stands for an idea. c. labels every person in a group.
b. involves dialogue. d. must be spoken.
____ 38. Rhetoric
a. can only be written.
b. involves only dialogue. c. is the art or study of public speaking.
____ 39. An example of intrapersonal communication is
a. a conversation with a friend. c. a group discussion.
b. a pep rally. d. thinking over the future.
____ 40. The communication process does not need
a. stereotyping. c. decoding.
b. a receiver. d. a message.
____ 41. Ethics involves one’s sense of
a. right and wrong.
b. black and white.
c. verbal and nonverbal communication.
d. interpersonal and intrapersonal communication.
____ 42. A sneer is an example of
a. written communication. c. motivation.
b. verbal communication. d. nonverbal communication.
____ 43. Which is communication apprehension?
a. afraid to speak in public situations c. afraid to be corrected
b. afraid to ask directions d. afraid of ridicule
____ 44. A good speaker
a. reads from notes if necessary.
b. always relies on the spontaneity of the moment.
c. organizes a speech’s content.
d. is born confident.
____ 45. What percentage of what others think of you is determined before you ever open your mouth?
a. more than half c. 10%
b. 95% d. nothing
___ 46. To practice effectively, you should
a. review your notes silently.
b. practice as if you were giving the speech before an audience.
c. think about what you’re going to say.
____ 47. Which is not a way to build a speech with solid content?
a. going to the library
b. interviewing an expert
c. organizing the speech into outline form
d. relying on humor so the audience will like you
____ 48. Which would not help you form a good first impression?
a. smiling as you approach the podium c. careful grooming
b. dressing smartly d. not worrying about first impressions
____ 49. The responsibility for successful communication lies with
a. the person doing the talking. c. the active listener.
b. the passive listener. d. an active listener and the speaker.
____ 50. What skill is the top management skill needed for success in business?
a. speaking c. group discussion
b. nonverbal communication d. listening
____ 51. Which one of the following is not true of passive listeners?
a. tolerate distractions
b. pay more attention to looks
c. guide the talker toward common interests
d. fail to respond to talker’s message
____ 52. When we enjoy a song, which type of listening do we use?
a. appreciative c. discriminative
b. critical d. empathic
____ 53. Which are the most active of all listeners?
a. empathic c. appreciative
b. discriminative d. critical
____ 54. Counselors mainly employ which type of listening?
a. appreciative c. critical
b. empathic d. discriminative
____ 55. Which is not a common problem experienced by listeners?
a. They take notes when they should be listening.
b. They tune out dull topics.
c. They have short attention spans.
d. They are thinking of what to say next while listening.
____ 56. The ____ tone or approach wants to win at all costs.
a. assertive c. demanding
b. aggressive d. nonassertive
____ 57. Socially and professionally, shaking hands is seen as a sign of
a. admiration. c. respect.
b. aggression. d. bonding.
____ 58. When dressing for the work place a good rule of thumb is to be at least as dressed up as
a. your teacher tells you to be. c. the boss.
b. you are able to. d. those workers around you.
____ 59. Communicating with the correct people in the correct order is a protocol referred to as
a. the leadership plan. c. the way things get done.
b. the chain of command. d. the pathway to success.
____ 60. Which of these are behaviors that show people that they matter to you?
a. eye contact with them c. introducing them to others
b. firm handshake d. all of the above
____ 61. Which one of the following is not one of the behaviors recommended when receiving criticism?
a. be a good listener c. interrupt the giver of the criticism
b. maintain your composure d. ask questions
____ 62. Which one of the following does not promote diversity in personal communication?
a. being empathetic c. being tolerant
b. being open-minded d. being opinionated
____ 63. When preparing for an interview, you try to guess ____ ahead of time.
a. the questions c. how long the interview will take
b. the location of the interview d. how old your interviewer will be
____ 64. Your interview goal is to be so ____ that you can relax and be spontaneous.
a. well dressed c. well prepared
b. clever and funny d. good looking
____ 65. The names of people who could recommend you for a job based on their experience working with you appear in the ____ section of your résumé.
a. your objective or job goal c. education and training
b. personal data d. references
____ 66. Using stories, analogies or quotes to make your words come alive is called using ____ in an interview.
a. sparklers c. rockets
b. fire crackers d. balloons
____ 67. Good answers to interview questions are sound bites that don’t last more than about ____.
a. 10 seconds c. 2 minutes
b. 30 seconds d. 4 minutes
____ 68. An interview question is unethical or illegal if it seeks to gain information about ____.
a. your political affiliation c. your sexual orientation
b. your religion d. any/all of the above
____ 69. Your parting ____ will demonstrate your level of confidence and business awareness.
a. words c. wave
b. handshake d. exit
____ 70. You should arrive ____ for your interview.
a. an hour early c. on time
b. 15 minutes early d. fashionably late
Short Answer
71. What is the communication process and its four steps?
72. How should a speaker analyze the audience before preparing to speak?
73. Why are ethics important to good communication? Give examples of three.
74. What is the best way to practice a speech?
15. How would you go about adding originality to a speech?
76. Explain the proper preparation and use of notes for a speech.
77. Explain the difference between hearing and listening.
78. Define the five different types of listening.
79. Explain the types of feedback listeners should provide.
80. Explain how one should use listening spare time.
81. Explain how group size affects a group’s effectiveness.
82. List and define six problem people in a group and suggest ways to change their behavior.
83. Discuss the duties, responsibilities and qualities of a good group leader.
84. Explain the role of attitude and conflict in an effective group.
85. How should criticism best be offered and received?
86. In what way can you use situations that arise in an interview to get your own positive points across to the interviewer?
87. What are good tips to remember about the tone of your résumé?
88. How should you handle an unethical or illegal question you are asked in an interview?
89. Explain how being energetic and paying attention during an interview will help you communicate your skills more effectively.
90. What are two reasons why quotations are a good way to begin a speech?
91. Define the parts of an effective speech introduction.
92. What are the parts of an effective speech conclusion? Define each.
93. What are the five ways you can organize a speech? Define each.
94. Write a speech outline for a topic of your choice.
Fill-in-the Blank
Directions: Identify whether each phrase best represents ethos, logos, or pathos.
95. __________ By donating only fifty cents a day, you can help give a child clean drinking water.
96. __________The Centers for Disease Control recommends getting a flu vaccine each fall.
97. __________ Since my little brother has to start school before me, I should let him shower first.
98. __________ Smoking around kids is dangerous because the defenseless children are exposed to dangerous chemicals that can lead to coughing and difficulty breathing and could even lead to deadly asthma attacks.
99. __________Michael Jordan is better than LeBron James because Jordan won six championships and James has only won two.
100. __________ Listerine is recommended most by dental professionals.